PP-R-URR-10197167

Item not received

$212.00 · sb-b8wj653750724@personal.example.com · Pour-over Scale × 1, Gooseneck Kettle × 2

AI investigation

The agent gathers evidence from PayPal and your store, then recommends a response. · gemini-3.5-flash-lite

Fight with evidence95% confidence

The buyer claimed merchandise not received for a 212.00 USD order. Shipment tracking via USPS shows the package status as DELIVERED, providing strong proof of fulfillment to fight the dispute.

Stress test · simulated PayPal reviewer

If you fight: likely to win (85%)

The merchant has valid USPS tracking showing 'DELIVERED' for an 'Item Not Received' dispute, which strongly favors the seller in PayPal inquiries. The draft correctly includes the tracking number and carrier details. Win probability is high around 85%.

Chance PayPal rules for you if you send this evidence: 85%

lowThe buyer may claim they did not receive the package despite the 'DELIVERED' status, or that the signature/delivery confirmation doesn't prove it reached their hands, which is a standard buyer pushback in 'Not Received' cases.
Fix: None required; standard delivery confirmation via USPS is present and valid for an Inquiry stage.

Evidence to submit

PROOF_OF_FULFILLMENT — Tracking number 9400424049015912430949 shows status DELIVERED.

Facts used (5) · each verified against PayPal and store data

disputeDispute reason is MERCHANDISE_OR_SERVICE_NOT_RECEIVED.
disputeDisputed amount is 212.00 USD.
disputeCapture ID is 7M005268MS113680N.
get_orderOrder contains items Pour-over Scale and Gooseneck Kettle totalling 212.00 USD.
get_shipment_trackingShipment tracking number is 9400424049015912430949 with carrier USPS and status DELIVERED.

Risks

Carrier tracking status may occasionally be marked delivered prematurely, though it provides strong defense evidence.

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