Item not received
$228.00 · jordan.buyer@example.com · Burr Grinder Pro × 1, Gooseneck Kettle × 1
AI investigation
The agent gathers evidence from PayPal and your store, then recommends a response. · gemini-3.5-flash-lite
The buyer claims item not received, noting the delivery discrepancy to an Evanston address. Shipment tracking confirms delivery to Evanston, IL 60201, whereas the order address is Chicago, IL 60611. Because proof of delivery does not match the customer's shipping address, fighting is not viable and a refund is recommended.
Stress test · simulated PayPal reviewer
If you fight: likely to win (100%)The merchant's draft correctly identifies a delivery address mismatch (delivered to Evanston, IL vs order address in Chicago, IL) and chooses to issue a refund. Since the tracking does not show delivery to the buyer's actual shipping address, PayPal would rule in favor of the buyer if contested; therefore, the merchant's decision to refund is sound.
Chance you would win by fighting instead: 100%. Consider fighting instead.
Facts used (3) · each verified against PayPal and store data
- disputeDispute reason is MERCHANDISE_OR_SERVICE_NOT_RECEIVED for amount 228.00 USD
- get_orderOrder shipping address is Chicago, IL 60611
- get_shipment_trackingTracking status is DELIVERED to Evanston, IL 60201
Risks
- The buyer received the item at an alternate address or the carrier scan had the wrong location string, but mismatch on city/zip makes fighting unsafe.